Refund policy Last update 3 weeks ago

Refund Policy


Last updated: May 2, 2025


This Refund Policy (“Policy”) sets forth the terms and conditions governing refund requests related to services facilitated by ALTONUS LIMITED (“we,” “us,” or “our”) through the website advspace.online (“Website”). ALTONUS LIMITED operates as an intermediary platform that connects clients with independent freelance marketers (“Freelancers”) who provide marketing services in the English language.

By using the Website and its services, you (“Client,” “User”) agree to this Policy in full. If you do not agree, please refrain from using our services.


1. Refund Eligibility

Refunds may be issued under specific conditions as outlined below. ALTONUS LIMITED evaluates each case individually, based on objective criteria and supporting documentation.

1.1 Valid Grounds for Refund:

Refund requests may be considered valid in the following situations:

  • a) The Freelancer failed to commence or complete the agreed-upon service.
  • b) The final deliverable did not meet the agreed scope, specifications, or reasonable quality standards, despite adequate opportunity for correction.

1.2 Exclusions from Refund Eligibility:

Refunds will not be issued under the following circumstances:

  • a) The Client modifies the scope, deliverables, or timelines after agreement without mutual consent.
  • b) The refund request is based solely on subjective dissatisfaction, stylistic differences, or personal expectations not clearly defined in the original brief.
  • c) The service has been substantially delivered in alignment with the agreed terms, even if the Client chooses not to use it.



2. Refund Process

2.1 Submission Procedure:

Clients seeking a refund must initiate a written request by contacting ALTONUS LIMITED’s support team via the official contact details provided on the Website. The request must include:

  • Full name and contact details of the Client
  • Description of the purchased service and the Freelancer involved
  • Clear and concise reason for the refund
  • Supporting documentation (e.g., communication records, agreements, deliverables, feedback exchanges)

2.2 Evaluation and Decision:

  • Refund requests will be acknowledged within 5 business days and reviewed within 14 business days.
  • We may request additional information or clarification during this review period.
  • ALTONUS LIMITED will decide based on the completeness of the information, adherence to agreed terms, and good-faith efforts by both parties.

2.3 Refund Issuance:

  • If a refund is approved, it will be processed within 14 business days from the date of approval.
  • Refunds will be credited to the original payment method unless an alternative arrangement is mutually agreed upon in writing.



3. Dispute Resolution

3.1 Mediation Support:

In the event of a disagreement between a Client and Freelancer regarding project outcome or refund eligibility, ALTONUS LIMITED may act as a neutral facilitator to mediate the dispute.

3.2 Escalation:

  • If no resolution is reached through mediation, the parties may seek independent legal recourse, subject to applicable law and jurisdiction (see Section 5).
  • ALTONUS LIMITED does not assume legal responsibility for the enforcement of freelance agreements and serves only as a third-party platform provider.



4. Amendments to the Refund Policy

ALTONUS LIMITED reserves the right to withhold refunds and take corrective action, including account suspension or legal reporting, in cases of:

  • Fraudulent chargeback attempts
  • Repeated misuse of the refund process
  • Harassment, manipulation, or threats toward Freelancers or staff



5. Policy Updates and Amendments

ALTONUS LIMITED reserves the right to modify or update this Policy at any time, without prior notice. Changes will be effective immediately upon posting on the Website. Clients are encouraged to review this Policy periodically to stay informed.

By using our Website and engaging with services through advspace.online, you confirm that you have read, understood, and accepted the terms of this Refund Policy.


Contact:

For refund inquiries or to initiate a claim, please email us at info@advspace.online with the required details.