Refund policy Last update 1 year ago

Refund Policy

Last updated: July 10

This Refund Policy ("Policy") outlines the terms and conditions for refunds related to the services provided by ALTONUS LIMITED through the website advspace.online ("Website"). ALTONUS LIMITED offers marketing services by connecting clients with freelance marketers ("Freelancers") who provide their expertise in English language marketing works. This Policy applies to all users of the Website and its services.

1. Refund Eligibility

1.1 Refunds are subject to the terms and conditions outlined in this Policy and are applicable in the following circumstances:

a) Payment made for a service is not utilized or completed by the Freelancer;

b) Unsatisfactory or poor quality service delivered by the Freelancer, which fails to meet the agreed-upon requirements and expectations.

1.2 Refunds will not be granted for the following circumstances:

a) Changes in the client's project requirements or scope of work after the agreement with the Freelancer has been made;

b) Disputes arising from personal preferences, style, or subjective opinions on the quality of the service delivered, as long as the service adheres to the agreed-upon requirements.

2. Refund Process

2.1 To request a refund, clients must submit a refund request by contacting ALTONUS LIMITED's customer support team via the provided contact information on the Website. The refund request should include:

a) Client's name and contact details;

b) Description of the service purchased;

c) Reason for the refund request;

d) Supporting evidence, such as communication records, work samples, or any other relevant documentation.

2.2 ALTONUS LIMITED will review the refund request within 15 business days and assess its eligibility based on the terms and conditions outlined in this Policy.

2.3 If the refund request is approved, ALTONUS LIMITED will process the refund within 15 business days. The refund will be issued to the original payment method used by the client, unless otherwise agreed upon between ALTONUS LIMITED and the client.

3. Dispute Resolution

3.1 In the event of a dispute regarding a refund request, ALTONUS LIMITED will work with both the client and the Freelancer involved to reach a fair resolution.

3.2 If the dispute cannot be resolved directly, ALTONUS LIMITED may act as a mediator to facilitate communication and negotiation between the parties.

3.3 If the dispute remains unresolved, either party may choose to pursue legal action as permitted by the governing laws and jurisdiction.

4. Amendments to the Refund Policy

4.1 ALTONUS LIMITED reserves the right to modify or update this Refund Policy at any time without prior notice. The updated Policy will be effective upon posting on the Website.

4.2 It is the client's responsibility to review the Refund Policy periodically to stay informed about any changes or updates.

By using the services provided by ALTONUS LIMITED through the advspace.online website, you acknowledge that you have read, understood, and agreed to this Refund Policy.